Question 1

How do I receive my tickets after booking?

Accepted Answer

Your mobile voucher with a scannable QR code is emailed instantly after payment. Show the QR at the entrance — no printing needed.

Question 2

Can I cancel and get a refund?

Accepted Answer

Yes — most activities on TravelFrenz offer free cancellation up to 24 hours before the experience. Cancellation policies are shown on each activity page.

Question 3

Are the merchants on TravelFrenz verified?

Accepted Answer

Every merchant is vetted by our onboarding team before being listed. We verify business registration, insurance, and operational history.

Question 4

What payment methods are accepted?

Accepted Answer

We accept international credit/debit cards (Visa, Mastercard, JCB, Amex), PromptPay, local bank transfers, and SawadeePay wallet.

Question 5

Do you offer support in my language?

Accepted Answer

Yes — 24/7 customer support in English, Thai, Chinese, Japanese, and Korean via chat and email.